Director – Business Process Improvement

Responsibilities

• Responsible for process evaluation and standardization, establishing performance metrics, identifying productivity enhancements, developing and maintaining process documentation, and driving overall continuous improvement
• Partners closely with operational leaders, IT, analytics, compliance, and executive stakeholders to improve efficiency and financial outcomes
• Oversees operational workflows that align with strategic growth goals, project prioritization, vendor collaboration and procurement, and change management
• Identifies high-impact automation and process improvement opportunities across the revenue cycle including patient access, coding, billing, claims management, and collections
• Develops and monitors KPIs related to automation performance, operational efficiency, financial outcomes, and adoption

Requirements

• Bachelor’s degree in business, healthcare administration, information systems, finance, operations, or a related field
• 7+ years of experience in healthcare revenue cycle operations, process improvement, automation, or operational transformation
• 7+ years of leadership experience managing projects, programs, teams, or enterprise initiatives
• Strong knowledge of healthcare revenue cycle functions, workflows, payer processes, and regulatory considerations
• Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders
• Strong analytical, operational, and strategic problem-solving skills
• Excellent communication, presentation, and executive-facing skills