Director, Client Executive

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Role Overview

Director, Client Executive – Client Coverage BBDI, Frankfurt

We are seeking a future team member for the role of Director, Client Executive - Client Coverage BBDI. This role is located in Frankfurt servicing the BBDI Community.

Responsibilities

• Manage a book of clients driving the development of new business and maintaining existing revenue streams while supporting relationships working collaboratively with members of the BBDI Client Coverage Team.
• Conduct frequent and regular check‑ins with assigned clients/prospects, ensuring their continued satisfaction and strategic alignment with firm services/product offerings. Continually evaluate client/prospect needs, ensure sustained engagement, and pursue opportunities to enhance the firm’s products, services, and revenue exposure.
• Convey a deep understanding of industry themes within the BBDI industry and take responsibility for achieving organic, incremental growth (revenue, asset) goals within assigned client portfolios.
• Prospect new client relationships and facilitate the onboarding of new revenue and assets.
• Work closely with business development teams to ensure the relationship‑management strategy is aligned with the overall sales strategy, keep abreast of client account activity throughout the firm, and often serve as the ultimate escalation point for client satisfaction.
• Collaborate with other Relationship Managers and enable firm‑wide resources (product, global client management, marketing, legal, compliance, etc.) to ensure that sales priorities and client needs are addressed. Proactively inform clients of industry developments or firm thought leadership.
• Ensure client onboarding and/or risk‑management activities are conducted and captured (KYC, Business Acceptance Committee, etc.).
• Support the preparation of client presentations, business acceptance, internal/external meetings, product collaboration, and sale execution.
• Research, support, organize, present and drive the implementation of client account plans.
• Demonstrate proactive problem resolution by promoting the company’s core values with integrity and professionalism.
• Attend industry events and conferences to remain visible in the market and stay current on industry trends and competitor services/offerings.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience is required. Advanced/graduate degree preferred.
• 10+ years of total work experience preferred.
• Financial Services experience with a particular focus on the BBDI Community preferred, as is prior experience in Relationship Management, Client Services or Account Management. Experience with Alternative or Investment Manager clients is a plus.
• Applicable local/regional licenses or certifications as required by the business.
• As a global firm, bi‑lingual capabilities are helpful as is an understanding of local/cultural nuances important for client trust.

Benefits & Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Statement of Equal Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.