Director, Customer Delivery

In this role you will lead the Customer Experience Engineering efforts for Germany, driving growth and value for customers. You will shape service delivery capabilities and adoption in collaboration with CX and Sales leadership, while accelerating an AI-first approach across the team. You’ll work with cross-regional colleagues to foster trust, high performance, and continuous innovation in a fast-paced, large-scale IT environment. This is a high-visibility role that connects technology with customer outcomes in both private and public sectors.

• Lead the Customer Experience Engineering organization for Germany to accelerate growth and optimize customer outcomes.
• Head highly critical customer projects in private and public sectors and align with CX and Sales to enable service delivery and adoption.
• Drive AI-first strategy adoption across team operations to improve speed, efficiency, and value from technology investments.
• Coordinate with other theaters in the EMEA region to ensure alignment and consistency in delivery.
• Promote transparency, accountability, and a culture of trust, high performance, and continuous innovation.

• 15+ years in software, services, and technology industries with proven general management experience.
• 5+ years experience leading Leaders & managing P&L at scale in services and products.
• Proven experience implementing AI and automation solutions in a technology environment.
• Technical knowledge of Cisco’s portfolio (networking, security, software, observability).
• Strong executive relationships with customers and a passion for the customer mission.

• Strategic problem-solving
• Influencing and leadership skills
• Positive, can-do attitude
• AI and automation implementation
• Networking, security, software, observability knowledge
• Experience operating in fast-paced, large-scale IT environments