Director, Delivery (EMEA)

Job Overview

Testlio’s crowdsourced testing platform integrates expert on‑demand testers directly into your release process. We are hiring a Director, Delivery (EMEA) to lead strategy and execution of delivery services across assigned industries within Testlio’s portfolio.

Key Responsibilities

• Lead a strategic, industry‑focused delivery organization within Testlio’s EMEA region to drive world‑class customer outcomes, operational maturity, and long‑term retention.
• Use domain expertise to challenge, recommend, and partner with enterprise clients and internal teams to drive strategic testing solutions.
• Ensure client onboarding, pilot implementations, and value realization are exceptional to optimize new logo acquisitions and account expansion opportunities.
• Partner with Sales to orchestrate pre‑sales strategy, win, and grow revenue opportunities within existing portfolio and new prospects.
• Create and deliver executive‑level status reports that communicate engagement progress, performance KPIs, and vertical financial health.
• Collaborate with Delivery Leadership and cross‑functional departments to continually improve customer experience and scale the freelance tester network.
• Process yearly renewals for clients, including renewal planning, commercial conversations, and closure.

Required Technical Skills

• 12+ years in professional services delivery, with at least 5 years in senior leadership overseeing large‑scale, complex engagement portfolios and multi‑million dollar P&Ls.
• University degree in Computer Science, Software Engineering, Business Administration, or an equivalent technical/professional domain field.
• Proven track record in professional services engagement management, consultancy of stakeholders, and leading delivery transformation initiatives.
• Deep knowledge of software development processes, DevOps pipelines, Quality Engineering principles, and diverse testing methodologies.
• Advanced experience maintaining executive relationships and articulating technical concepts to non‑technical stakeholders.
• Strong capabilities in account health tracking, metric analysis, financial reporting, risk management, and structured project task delegation.
• Experience with renewal processing, both operationally and commercially.

Required Human Skills

• Leadership and coaching skills to coordinate, inspire, and develop cross‑functional, remote, and networked teams.
• Exceptional written and verbal communication and presentation skills in English, with an emphasis on executive presence.
• Analytical, organized, and meticulous approach to ensuring delivery standards are met under pressure.
• Adaptability and resilience to navigate ambiguity and establish long‑term direction in a rapidly scaling environment.
• Empathetic and culturally aware collaborator who respects global team differences.
• Growth mindset committed to continuous learning and actively seeking feedback.

Why You’ll Love This Job

• Strategic portfolio leadership with high impact on client engagement, pre‑sales, and go‑to‑market functions.
• Complex, global problem solving with a diverse, high‑stakes customer base.
• Inclusive, purpose‑driven culture where women represent 50% of the team.
• Fully remote work with systems for asynchronous collaboration across a global, distributed team.
• Investment in growth and well‑being: generous paid time off, stock options, and a $300 annual learning stipend.
• Part of a profitable, cash‑strong company with a high NPS score and a 4.7 G2 rating.

Diversity and Inclusion

Testlio is an equal‑opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female‑founded, and 46% of our team members identify as women.