Director of GBS Transformation

Responsibilities

• Lead the design, benchmarking, and implementation of global GBS, Shared Services, and Global Process Ownership (GPO) frameworks.
• Conduct maturity reviews, financial baselining, and opportunity assessments to build high-yield business cases and transformation roadmaps.
• Structure service management frameworks, accountability metrics, and continuous improvement models that optimize service quality.
• Advise clients on captive, hybrid, and outsourced delivery models across corporate functions (Finance, HR, Procurement, IT).
• Drive end-to-end RFP/RFI lifecycles, global location strategy assessments, commercial due diligence, and contract negotiations.
• Design retained organization models and partner frameworks to maximize third-party value, contract renewals, and supplier transitions.
• Lead multi-functional, international transformation programs and complex shared services migrations while mitigating delivery risks.
• Establish Transformation Management Offices (TMOs) to monitor budgets, track timelines, and guarantee full benefits realization.
• Orchestrate business process redesign and automation initiatives (ERP, workflow, digital platforms) to optimize efficiency and compliance.
• Act as a trusted independent advisor, facilitating executive workshops, steering committees, and strategic decision-making sessions.
• Spearhead consulting proposal development, RFP responses, and account growth strategies to expand practice market share.
• Contribute to corporate thought leadership and mentor consultants to foster team capabilities and institutional knowledge.

Requirements

• 15+ Years of experience across tier‑one consulting, GBS, Shared Services, sourcing advisory, and enterprise‑wide transformation environments.
• Proven track record designing and deploying global GBS, captive, outsourced, and hybrid operating models across corporate functions (Finance, HR, IT, Procurement).
• Demonstrated success leading multi‑country, cross‑functional transition and transformation programs from feasibility through to stabilization.
• Expert in supplier selection, commercial contract negotiations, location strategy, and third‑party vendor governance frameworks.
• Accomplished in managing board‑level stakeholders, facilitating executive alignment, and driving consulting business development and sales.
• Supported by relevant professional qualifications (e.g., MBA, PMP/Prince2, Lean Six Sigma, or financial certifications).