Director of Product and Technology Operations

Responsibilities

• Define, deploy, and scale standard operating procedures (SOPs) for the end-to-end product development lifecycle (PDLC) and AI development lifecycle (AIDLC)
• Implement Agile, Scrum, or Kanban frameworks that align engineering sprints with the product roadmap
• Streamline cross-functional workflows between Product, Engineering, Design, QA, and commercial teams (Sales, Customer Success, Marketing)
• Own and optimize the product and technology tech stack (e.g., Jira, Confluence, Miro, Figma, Kiro)
• Establish strict governance for how tools are used to ensure accurate documentation, a single source of truth roadmap data, and clean engineering backlogs
• Manage vendor relationships, software licenses, and budgetary allocations for internal development tools
• Establish and monitor key performance indicators (KPIs) and metrics for organizational health (e.g., sprint velocity, feature adoption, release quality, net promoter score, time-to-market)
• Build and maintain operational dashboards to give executives, product leaders, and engineering managers real-time visibility into pipeline health and resource allocation
• Champion data-informed decision-making across the technical organization
• Manage the operating cadence for the product and tech organizations, including quarterly business reviews (QBRs), launch readiness alignment, and strategic planning cycles
• Enforce the creation of technical updates into clear, high-level roadmaps and release communications for non-technical stakeholders and executive leadership
• Act as the primary operational liaison for external-facing teams to ensure seamless go-to-market (GTM) rollout of new features

Requirements

• 7+ years of experience in product operations, technology operations, technical program management (TPM), or software product management
• Proven track record in B2B SaaS, enterprise technology, or high-growth software development environments
• Healthcare experience preferred
• Demonstrated success scaling a product/engineering organization (e.g., expanding from 30 to 200+ engineers or managing multi-regional global capability centers)

Hard Skills

• Agile
• Scrum
• Kanban
• product development lifecycle
• AI development lifecycle
• key performance indicators
• metrics
• operational dashboards
• data-informed decision-making
• technical program management

Soft Skills

• cross-functional collaboration
• vendor management
• budget management
• strategic planning
• communication
• leadership
• organizational health
• governance
• documentation
• stakeholder management

Industry Keywords

• B2B SaaS
• enterprise technology
• high-growth software development
• healthcare experience
• product operations
• technology operations
• scaling organizations
• multi-regional capability centers
• engineering backlogs
• go-to-market rollout

Tools & Technologies

• Jira
• Confluence
• Miro
• Figma
• Kiro
• software licenses
• budgetary allocations
• pipeline health tools
• release communications
• quarterly business reviews