Director of RCM Analytics & Client Success

Director of RCM Analytics & Client Success

The Director of RCM Analytics is responsible for end-to-end operational ownership of client revenue cycle performance across all sites. This role serves as the owner for client setup, system configuration, reporting alignment, and ongoing RCM optimization ensuring every customer is fully operational, structurally sound, and positioned for success from day one.

This individual combines deep revenue cycle expertise, advanced analytics capability, and strong operational leadership. They actively monitor performance in real time, identify root‑cause operational gaps early, and drive corrective action with internal teams and client leadership when needed. The Director plays a central role in ensuring RCM performance is scalable, measurable, and continuously improving across the organization.

In addition, this role serves as a Prompt product and BI expert ensuring system configurations, automation tools, and reporting environments are fully optimized while interfacing directly with the Product team on feature gaps and enhancement opportunities driven by RCM and enterprise needs.

Key Responsibilities

• Client Ownership & Performance Accountability
• Front of House Operations Oversight
• Analytics, BI & System Optimization

Minimum Requirements

• Bachelor’s Degree in Business, Analytics, Healthcare Administration, Finance, or related field.
• 7+ years of experience in revenue cycle operations, healthcare analytics, or performance leadership.
• Strong working knowledge of claims management, denials, authorizations, AR aging, payer behavior, and workflow optimization.
• Demonstrated experience building and configuring Business Intelligence (BI) dashboards and reporting environments.
• Experience implementing operational change across multiple sites or enterprise-level healthcare clients.
• Proven ability to manage escalations and conduct performance-driven conversations with owners or executive stakeholders.
• Advanced analytical skills with the ability to translate data into structured operational action.
• Ability to operate independently with high accountability and cross‑functional influence.

The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned.

Perks - What you can expect

• Competitive salaries. Bonus potential with exceptional performance.
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

HIPAA Requirements

All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization’s Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

Compensation

$120K – $155K

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.