Director, Product Management (OMS Digital Platforms)

What you’ll do

• Product Vision & Roadmap: Define and execute a multi-year product strategy for OMS digital delivery via customer portals, internal service tools, and API/EDI touchpoints.

• End-to-End Experience Ownership: Lead product discovery and design for core OMS functions, including order capture, validation, orchestration visibility, and exception handling.

• Omni-Channel Strategy: Drive a unified product experience across self-service ordering and resolution workflows, ensuring a frictionless journey for both customers and internal stakeholders.

• Operations & Process Innovation: Partner with Ops and Service teams to identify friction points and build high-volume workflows that reduce manual effort through product automation.

• Data-Driven Decision Making: Own product analytics for OMS, ensuring performance metrics and SLA dashboards are intuitive, actionable, and aligned with business outcomes.

• Platform Governance: Establish product standards and error-handling patterns to ensure a unified user experience across the integrated OMS/WMS/TMS suite.

• Cross-Functional Leadership: Lead a multidisciplinary POD of Product Managers, UX designers, and engineers to deliver high-impact features in an Agile environment.

What you’ll need

• Education: Bachelor’s degree in computer science, Business, or a related technical field.

• Experience: Minimum 12 years in software product management or engineering; minimum 6 years ina leadership role managing product lifecycles.

• OMS Expertise: Deep domain knowledge of order lifecycles, complex orchestration, and global exception management.

• Product Mastery: Proven track record of scaling workflow-heavy B2B or SaaS supply chain platforms.

• Communication: Exceptional executive presence with the ability to translate complex technical roadmaps into clear business value for stakeholders.

• Familiarity with WMS, TMS, ERP, and the broader logistics tech stack.

• Experience leveraging AI/ML to drive intelligent automation and predictive workflows.

• Background in managing multi-tenant platforms or integration-heavy ecosystems.

Our Environment

• Up to 25% travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.