Director, Supplier Performance & Relationship Management

Responsibilities

• Conduct comprehensive benchmarking of SPRM leading practices across CRE, IFM, and adjacent sectors, identifying best‑in‑class methodologies for preferred supplier program performance scorecard design, and relationship governance.
• Shape and execute the multi‑year strategy for SPRM across regional and operational teams.
• Successfully build a globally aligned SPRM program, reduce regional fragmentation, closing category ownership gaps, and increasing consistent supplier performance and client value delivery.
• Drive enterprise‑wide change management initiatives, resulting in high stakeholder engagement, rapid adoption of new processes, and a culture of continuous improvement.
• Act as the organization’s leading expert on supplier performance methodologies and value‑based supplier management.
• Create and develop governance structure across business lines and regions for SPRM; embed supplier inclusion for impact, responsible sourcing, and regulatory obligations into the SPRM framework.
• Equip field and regional teams with practical playbooks, training, templates, and decision‑support tools to enhance day‑to‑day supplier management; influence the entire supplier performance and relationship management ecosystem to land target SPRM outcome.
• Collaborate with category leaders to interpret supplier performance trends and identify opportunities to elevate strategic partners to preferred or address underperformance in the preferred supplier network.

Requirements

• Bachelor's degree in supply chain, Business, Engineering, or related field is required; Master’s degree preferred.
• 10+ years of experience in global Procurement, Vendor Management, and Supplier Relationship Management.
• Deep understanding of indirect procurement, with category literacy across IFM / facilities management, professional services, and technology preferred; experience in the commercial real estate, facilities management, or real estate services sector is a strong advantage.
• 5+ years of experience in a senior leadership role with SPRM‑related program or function ownership
• Proven leadership experience in procurement or with a track record of leading large‑scale transformation initiatives.
• Demonstrated ability to modernize functions through technology enablement, process redesign, and team development at scale, ideally in a global, complex, multi‑category environment.
• Deep understanding of supplier governance frameworks, scorecards, strategic business reviews, and preferred supplier network development.
• Proven experience managing supplier relationships at the executive tier, including structuring and leading Executive BRs and joint business planning processes.
• Strong command of supplier risk management principles and their integration into procurement governance — experience working alongside or within a Risk or Compliance function is highly valued.