Divisional Lead - FCOI (all genders)

The Financial Crime Operations Investigations unit (FCOI) within the Fraud & FinCrime Department is responsible for processing pre-investigated cases of unusual transactional activity, filing Suspicious Activity Reports (SARs) with the FIU where required, and initiating further risk‑mitigating measures.

FCOI also uses knowledge and intelligence to triage new cases, categorizing them by pattern and urgency to ensure proper handling. Immediate risk mitigations may be taken and, if necessary, further internal or external communication with stakeholders is orchestrated.

The FCOI function involves performing Quality Control (QC) on an ongoing basis while processing incoming pre-investigated cases and proactively across all Fraud & FinCrime cases within ICB. QC ensures end‑to‑end quality reviews of case recommendations and SAR filings to meet corporate and regulatory standards.

As a Divisional Lead reporting to the Head of Fraud & FinCrime, you will oversee the triage function, investigators, and QC, ensuring identified financial crime risks are mitigated and proper filings are completed in a timely manner. You will manage the investigations pipeline, meet or exceed closure and quality metrics, report significant investigations to line of business, and support senior management.

Job responsibilities

• Monitor reporting metrics to ensure productivity, quality standards and SLAs, and ensure timely escalation of key risks/issues to management.
• Serve as a point of escalation and provide overall policy and procedure guidance, staying informed of and applying any changes to processes, procedures and regulatory change.
• Collaborate with management for ongoing knowledge sharing to the investigation teams, driven by root‑cause error analysis and promoting best practice.
• Identify and execute process improvements and provide subject‑matter expert support on key process and technology initiatives for referring parties, supporting the creation of unusual activity reports and establishing a strong feedback loop.
• Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm.
• Ensure investigators are appropriately skilled, trained & qualified to perform their role.
• Work closely with the Head of Fraud & FinCrime to ensure robust forecasting and contingency planning to maintain continuity of operations and appropriate resource allocation.

Required qualifications, capabilities and skills

• Strong verbal and written communication skills with ability to influence others and build successful relationships.
• Excellent analytical and research skills, detail oriented.
• Ability to deep‑dive and investigate issues to reach a successful resolution to applicable parties.
• Strong time management skills, self‑directing and capable of dealing with high pressure, time‑sensitive tasks.
• Quality‑focused work ethic with a strong controls mind‑set.
• Able to demonstrate flexibility and operate in a changeable environment.
• Demonstrated commitment to coaching and people development.

Preferred qualifications, capabilities, and skills

• Extensive experience within AML/fraud investigation, SAR filing (goAML) and communication with governmental authorities such as the FIU in the financial sector of minimum 5 years.
• Prior management/supervisory experience of minimum 2‑3 years within AML and demonstrated leadership ability.
• Previous banking‑retail experience is a plus.
• Excellent German and English.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.