Duty Manager

As Duty Manager, you are the visible leader on shift, ensuring the hotel runs smoothly, guests receive exceptional service, and any issues are handled quickly and professionally.

You will act as the main point of contact for guests and teams, supporting day-to-day operations across Front Office, Housekeeping, Food & Beverage, and other key departments.

Key responsibilities

• Oversee the daily hotel operation during your shift and ensure all departments are aligned.
• Act as the first point of contact for guests, resolving complaints and service issues with confidence and care.
• Support Front Office teams with arrivals, departures, VIPs, group movements, and guest requests.
• Monitor service standards and ensure brand expectations are consistently met.
• Coordinate with Housekeeping, F&B, Engineering, and Security to maintain smooth operations.
• Handle emergencies, incidents, and operational challenges calmly and effectively.
• Support team leadership through coaching, motivation, and on-shift decision-making.
• Review guest feedback and take action to improve service delivery.
• Assist with reporting, handovers, and operational follow-up.
• Ensure compliance with hotel procedures, health and safety standards, and brand policies.

Candidate profile

• Previous experience in a Duty Manager, Front Office Manager, Assistant Manager, or similar hotel leadership role.
• Strong guest service mindset with a calm, solutions-oriented approach.
• Confident communicator with excellent interpersonal skills.
• Able to lead by example and make quick decisions under pressure.
• Good understanding of hotel operations and cross-department coordination.
• Flexible, hands‑on, and comfortable working shifts, weekends, and holidays.
• Fluent English required; additional languages are a strong advantage.

What the role offers

• A dynamic and guest-facing leadership position.
• The opportunity to develop across multiple hotel departments.
• A chance to play a key role in creating memorable guest experiences.
• Supportive team environment with room for growth.