Dynamics 365 CRM Solution Architect (Fully Remote)

Responsibilities

• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
• Lead discovery workshops and fit-gap analysis.
• Create solution blueprints and implementation roadmaps.
• Design Lead Management, Opportunity Management, and Sales Forecasting.
• Implement Customer Journeys, Email Marketing, and Campaign Management.
• Drive customer engagement strategies with AI insights.
• Define integration patterns with ERP and third-party applications.
• Design integrations using Azure Services, Logic Apps, and APIs.
• Develop data migration and master data management strategies.