Dynamics 365 Customer Engagement Technical Consultant

Responsibilities

• Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 CE solutions
• Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions
• Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules
• Build and enhance solutions using the Microsoft Power Platform, including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse
• Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems
• Contribute to API and integration design using tools like Logic Apps, Azure Functions, and Power Platform connectors
• Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE
• Support data migration, deployment activities, and maintain data quality standards
• Participate in testing cycles (SIT, UAT) and validate solutions meet business requirements
• Provide post-go-live support, troubleshoot issues, and drive continuous improvement while promoting best-practice, low-customization solutions

Requirements

• 5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions
• Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing / Customer Insights
• Strong understanding of CRM processes and customer engagement best practices
• Proven ability to gather requirements, facilitate workshops, and translate business needs into effective solution designs
• Experience configuring and extending solutions using the Power Platform, including Model-Driven Apps, Power Automate, Dataverse, and Power BI
• Familiarity with Azure and integration technologies such as Logic Apps, Azure Functions, and Power Platform connectors
• Experience working with APIs, REST services, and integrating Dynamics 365 with external systems
• Understanding of enterprise data models, security frameworks, and solution architecture principles
• Exposure to customization technologies such as C#, .NET, JavaScript/TypeScript, and web resources within Dynamics 365
• Experience supporting application lifecycle management (ALM), deployments, and Agile delivery methodologies
• Strong communication, stakeholder management, and problem-solving skills with the ability to work collaboratively across technical and business teams
• Post-secondary education in Business, Information Technology, Computer Science, or a related discipline