E-commerce Customer Support Specialist (Zendesk & Shopify)

E-commerce Customer Support Specialist (Zendesk & Shopify)

Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a E-commerce Customer Support Specialist (Zendesk & Shopify) to start immediately.

Responsibilities

1. Manage and clear the high-volume Zendesk email support queue
2. Process customer order entries
3. Handle product returns and exchanges
4. Categorize support tickets by issue for operational analysis

Qualifications

• 3 to 5 years of experience (mid-level, able to work independently)
• Prior experience with Zendesk (required)
• Prior experience with Gorgias (required)
• Prior experience with Shopify (required)

Preferred (not mandatory)

• Experience with Loop Returns

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4 GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 9:00 AM – 6:00 PM EST

Location: This is a remote job

Salary Package: PHP 41,500