Employee IT Helpdesk / Support (m/f/x) Location: Haren, Germany | Field: IT Start date: As of now

As of now, full‑time employment at a company with 1,600 employees in 18 locations worldwide. Since ELA’s establishment in 1972, we have been specialists in mobile room solutions. The family‑run company based in Haren (Ems), Germany, is growing fast and is actively looking for qualified and dedicated team players locally, internationally and beyond. #LI-DNI ENG

The position is a two‑year fixed‑term contract in our 3‑person helpdesk team. This role ensures that our IT processes run smoothly. If you are interested in working in a modern, dynamic environment, tackling challenges and growing with us, ELA is the perfect place for you.

Responsibilities

• Direct user support – onsite and remote
• Processing and documentation of enquiries and processes using a ticket system
• Analysing and troubleshooting in the IT environment
• Prioritisation of new or existing support requests
• Communicating with the parties involved (users, IT colleagues, etc.)
• Maintaining and updating the knowledge database

Qualifications

• Completed training as an IT specialist (m/f/x) or similar qualifications
• First professional experience in the field of customer service/helpdesk/support
• Basic IT knowledge
• Knowledge in dealing with ticket systems desirable
• Problem‑solving skills and a strong understanding of teamwork
• Very good knowledge of German and good knowledge of English, both written and spoken
• MS Office knowledge

Benefits

• Height‑adjustable desks in every office
• Flexible working hours and flextime options
• Company pension scheme
• Company health insurance
• Bike leasing options
• Personal development support with tailored options
• Daily company canteen serving fresh lunch
• Dog welcome policy
• Extensive onboarding program at headquarters
• Permanent contract following the two‑year period
• Corporate Benefits portal discounts on more than 1,500 brands