Energy Supply Operations Manager (m/w/d)

We are looking for an Energy Supply Operations Manager to manage our day-to-day electricity and gas supply processes and ensure reliable service for our customers.

As the central operational contact between customers, grid operators, external service providers and internal teams, you will take ownership of supply-related processes from onboarding through to resolution. You will ensure accurate data and timely execution of market processes, resolve operational exceptions and help us build scalable workflows as our customer and asset portfolio grows.

Your responsibilities

• Own end-to-end customer supply processes, including onboarding, offboarding, registrations, deregistrations, supplier changes and changes of operating company.
• Coordinate external partners handling market communication and supply administration, track progress and resolve rejected or outstanding processes.
• Manage customer queries concerning supply contracts, consumption data, invoices and advance payments, working closely with billing colleagues to ensure a smooth billing process.
• Maintain accurate customer, contract, metering and delivery-point master data.
• Coordinate operational processes with grid operators, metering providers, suppliers and other external service partners.
• Support operational balancing-group processes and coordinate with portfolio management and procurement where required.
• Document and improve recurring workflows, introduce consistent processes and support practical automation.
• Coordinate the operational onboarding of new internal supply arrangements and business models and decentralised energy assets.
• Track open cases, processing delays and recurring issues to improve service quality and reduce avoidable costs.

What you bring

• Practical experience in German energy supply operations, market communication or balancing-group operations.
• A good understanding of German electricity and/or gas market processes, including registrations, deregistrations, supplier switching and metering-point administration.
• Strong analytical and technical skills, with experience processing large datasets, investigating discrepancies and maintaining data quality across systems.
• Strong stakeholder management skills and ownership of customer relationships. You can coordinate multiple parties, resolve issues independently and keep customers informed through to completion.
• Hands-on experience automating operational workflows and converting repetitive manual activities into reliable processes that support growing volumes.
• A structured, proactive approach, strong attention to detail and clear communication in German and English.
• Experience with MaLo/MeLo, GPKE, GeLi Gas, WiM, ERP systems, Mieterstrom or decentralised energy supply would be an advantage.

Scope of the role

The focus is operational ownership of customer supply and market processes, including coordination with external service providers and grid operators. You will work closely with colleagues responsible for procurement, portfolio management, technical assets and billing.

What We Offer

• 1 day of home-office per week
• Urban Sports Club
• A growing international company working on the energy transition
• A friendly and collaborative working environment
• Working phone and laptop

Why Join IP Innovative Power GmbH?

At IP Innovative Power GmbH, we offer more than just a job – we provide the opportunity to be at the forefront of the energy transition and achieve your professional goals in an innovative and future-oriented environment. If you are a passionate leader who loves optimizing processes and collaborating with various teams, we look forward to your application!