Engagement Advisory Manager

Job Description

As an Engagement Advisory Manager, you will help customers achieve successful outcomes through proactive, scalable engagement across the customer lifecycle. Manage short-term customer engagements, supporting onboarding, adoption and long-term customer success. Use customer feedback and data to identify needs, risks and opportunities for improvement. Create and promote reusable knowledge and self-service assets to support customers and partners at scale. Collaborate across IFS teams to resolve issues, share insight and improve the customer experience. Deliver clear one-to-many communications, including webinars, written guidance and digital outreach. Support customer advocacy, referenceability, retention and renewal outcomes.

Keys to Success

• Success in this role requires strong customer focus, clear communication, commercial awareness and the ability to turn insight into action.
• Customer‑first, proactive and outcomes focused.
• Confident communicator across customer and internal stakeholder groups.
• Data‑led, commercially aware and able to prioritise effectively.
• Collaborative, influential and comfortable working across teams.
• Curious about products, customer use cases and continuous improvement.
• Resilient, professional and aligned to IFS values.

Qualifications

• A proven background in a similar role within Enterprise Software and Services Industry.
• Demonstrated expertise in delivering Customer success.
• Tertiary education in a relevant discipline or proven equivalent knowledge.
• Natural skills in building relationships and using initiative to get the job done.
• Strong team player and networker.
• Negotiating skills within a context of potentially conflicting interests.
• Comfort working within a matrix‑rich organisation.

Benefits

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.