Enterprise Account Executive – Agentforce Service

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Mission

Customer Service is undergoing its biggest shift in decades. We are helping German enterprises move from traditional contact centers to the Agentic Enterprise, where autonomous AI agents and humans work seamlessly together. We are looking for an Enterprise Account Executive specializing in Agentforce Service to lead this transformation. Covering an Enterprise territory in Germany (with a strong footprint in Transport, Logistics, and Services), you will act as the strategic overlay to our Core Account Executives.

You are not selling professional services or consulting hours; you are selling our market‑leading AI and software platform designed specifically for the customer's internal and external service domains.

The Service Platform Expert

As the Subject Matter Expert for our Agentforce Service software suite, you own the strategy for transforming service departments through our technology, while Core AEs own the broad customer relationship.

Responsibilities

• Drive the Strategy: Partner with Core AEs to identify opportunities within accounts where our platforms can revolutionize the customer's operations.
• Speak the Language of Service Departments: Engage directly with Heads of Customer Service, IT, and HR, as well as C‑Level executives, understanding their operational KPIs and how our software improves them.
• Sell Agentforce & AI: Articulate how our AI platform resolves routine cases autonomously and empowers the customer's human agents to focus on high‑value work.
• Orchestrate the Win: Lead the sales cycle—coordinate Solution Engineers, Customer Success, and Partners to prove platform value and close the business.

Who You Are

• The SaaS Seller: You have successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions and can navigate complex SaaS deals.
• The Transformation Consultant: You come from a System Integrator or Consulting background, have guided Service Transformation projects or implemented Service platforms, and are ready to pivot into a highly commercial sales role.
• The Industry Practitioner: You have managed a Customer Service function or led a strategic technology transformation project on the client side, understanding the buyer’s pain from experience.

What You Bring

• Language Skills: Fluent, business‑level German and English are absolutely mandatory for this market.
• Technical & AI Affinity: Strong grasp of the technology, systems, and AI models driving modern service operations.
• Consultative Mindset: Explain complex AI concepts to an executive in simple, impactful business terms.
• Collaboration Skills: Thrive in a team setting and build trust with highly experienced Core AEs to drive joint strategy.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to inclusion by creating a workplace free from discrimination. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, transgender status, age, disability, veteran or marital status, or any other classification protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, training, assessment of job performance, discipline, termination, and all related activities.

Salesforce is a leading customer relationship management platform that integrates CRM, data, artificial intelligence, and trust to enhance business success and customer engagement.