Enterprise Account Manager (Rosetta Stone Europe)

• IXL Learning is seeking an Enterprise Account Manager to support its Rosetta Stone product line. Rosetta Stone Enterprise provides companies and organizations with a platform to address language-learning gaps by tracking and optimizing language training
• Develop relationships with German- and Spanish-speaking customers across Europe, providing support, insights, and strategies to drive successful implementation and customer satisfaction
• Proactively contact customers by phone, email, and targeted campaigns to secure license renewals and drive expansion in the assigned territory; advise on purchasing options, prepare pricing proposals, and follow up through close
• Develop an understanding of customer needs and values to provide a strong customer experience and maximize product adoption, usage, and engagement
• Coordinate, deliver, and track implementation services for targeted strategic accounts to achieve retention and expansion goals
• Understand all aspects of Rosetta Stone language programs, including technical and operational details, as well as internal Rosetta Stone systems and processes
• Communicate new product enhancements and benefits to existing customers
• Periodically analyze account data and usage to prepare for customer consultations and share results and impact
• Run regular business reviews with customer stakeholders and build relationships across HR, L&D, procurement, and executive sponsors
• Develop and manage targeted campaigns to upsell and expand existing accounts
• Identify and drive cross-selling of Emmersion language assessment, positioning the Test, Train, Retest cycle with HR, L&D, and Talent Acquisition stakeholders
• Partner with the New Business team on expansion
• Maintain accurate customer information and opportunity tracking in Salesforce
• Forecast renewals and expansion accurately in Salesforce and flag churn risk early
• Gather customer feedback to help improve and enhance product offerings
• Take on additional projects as assigned

A high level of self-motivation, energy, and drive to succeed Business-fluent German and Spanish (C1/C2) for daily customer communication, negotiations, and presentations; fluent English for internal collaboration Strong written and verbal communication skills Demonstrated ability to communicate, present, and influence credibly and effectively Bachelor’s degree Proven organizational skills, close attention to detail, and superior time management 3–4 years of experience in Account Management/Customer Success, Renewal Sales, or Inside Sales Strong data analysis skills; comfortable turning usage and adoption data into customer insights and renewal risk signals Experience selling to HR or L&D buyers, or familiarity with the CEFR framework, is a plus Experience with Salesforce or a comparable CRM French and/or Italian is a plus