Enterprise Broker Customer Solutions Architect

Stellenbeschreibung:

Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption.
Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs.
Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success.
Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization.
Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

Requirements

1–36 years of experience in a Customer Success, Account Management, or similar customer-facing role.
Strong interpersonal and communication skills with a customer-first mentality.
Excellent problem-solving and multitasking abilities.
Highly organized and able to manage several initiatives simultaneously.
Bachelor’s degree preferred

Core Competencies

Demonstrates expertise in customer engagement and training, utilizing strong communication and problem-solving skills to enhance customer success. Proficient in cross-functional collaboration and issue resolution to drive product adoption and satisfaction.