Enterprise Customer Success Manager (German Speaker)

Requirements

• Passion for tech and experience with SaaS products and APIs
• Founded experience working in Customer Success, Account Management, or another client-facing role
• Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
• Lead complex customer onboarding and implementations, managing long-term projects involving our enterprise customers
• Drive revenue growth through upsell and renewal opportunities, aligned with a clear enterprise account strategy
• Exceptional communication skills in spoken and written English and German. Additional languages are a plus (Italian, Polish, French, etc)
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Flexible approach and an ability to operate effectively with uncertainty and change
• Ability to manage a book of 15-20 accounts
• Experience working in the loyalty and promotion industry or relevant marketing-related experience

What the job involves

• As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback
• You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes
• Your communication skills will help enhance our enterprise solutions and streamline project management
• Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
• Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps
• Collaborate with technical operations (Technical Account Managers & Solution Architects) and the development team to integrate Talon.One and troubleshoot technical issues
• Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures
• Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
• Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business
• Prepare and deliver strategic and business value to customers daily