Enterprise Customer Success Manager - m/f/d

About Langdock

We help organizations drive internal AI adoption through our enterprise‑ready AI platform. Our product suite includes AI Chat, Assistants, Search, API, and Workflows – enabling companies to roll out AI internally and build custom AI use cases. We serve over 7,000 customers, from DAX companies to startups, including enterprise clients such as Merck KGaA, Der Spiegel, GetYourGuide, Babbel, and Personio. We are model‑agnostic, fully GDPR‑compliant, and ISO 27001 & SOC‑2 Type 2 certified.

About The Role

As Enterprise Customer Success Manager at Langdock, you guide companies through the AI transformation journey. You build trust, act as a strategic sparring partner, and help customers navigate complexity, challenge assumptions, and decide with confidence. You own a portfolio of enterprise accounts, managing adoption, expansion, and retention. You work closely with Solutions Engineering and Product to deliver value and shape future features.

What You Will Do

• Own a portfolio of enterprise accounts and be accountable for adoption, retention, and expansion across users, use cases, and deployment scope
• Drive measurable AI transformation inside each customer – from first use case to company‑wide rollout
• Host engaging workshops that inspire and translate into new use cases, active users, and visible momentum
• Navigate complex enterprise stakeholder landscapes: find champions, manage blockers, build multi‑threaded relationships
• Build structured account plans for high‑value customers: stakeholder maps, health assessments, growth opportunities, risk mitigation
• Run strategic customer conversations – QBRs, executive business reviews, and proactive check‑ins – grounded in data and outcomes
• Work cross‑functionally with Solutions Engineering, Product, and Sales to translate customer needs into internal action
• Build AI agents and automated workflows to manage your book of business, systematically eliminating manual work
• Be the voice of the customer internally while staying aligned with Langdock's product direction (Product > Customer Success > Marketing > Sales)

What We're Looking For

You have 5+ years of experience in a customer‑facing role with enterprise customers (Account Management, Customer Success, or consultative post‑sales) and have worked with real technical products. You understand what it takes to drive adoption in complex organizations.

You have hands‑on experience creating agents, automating workflows, and using AI to replace work that would normally require more people . You can discuss model selection, data privacy, and integration architectures with technical stakeholders.

You are commercially strong – skilled in renewal and expansion conversations, multi‑stakeholder environments, and relationship building across all levels, from end users to C‑level.

You are strategic and data‑driven – able to zoom out from day‑to‑day tasks, use CRM data, usage signals, and health scores, turning numbers into stories that drive decisions.

You take ownership of your book of business and act proactively, not waiting for direction. You speak fluent German (C1+) and English .

Bonus: experience at an AI‑native company, technical consulting (e.g. QuantumBlack), or an early‑stage startup. Founder or early‑employee experience is a plus.

How We Work

• 100% on‑site in our Berlin office (Greifswalder Strasse 212)
• Small team; high ownership – everyone manages themselves and pulls others in when needed
• Value calm urgency: break things, stay calm, fix them – no drama or firefighting culture
• Value ambitious execution: learning, shipping, and delivering value drives happiness here
• Value caring ownership: we are kind, care about customers and each other, and have fun at work

What We Offer

• Competitive salary with equity participation
• Free lunch and dinner, every day in the office
• Premium gym access (right around the corner)
• Relocation support for those moving to Berlin
• A front‑row seat to enterprise AI transformation – working with ambitious companies across Europe