Enterprise Customer Success Manager (m/f/d)

In this role you will partner with corporate accounts to drive measurable value, guiding onboarding and adoption of our security and compliance platform. You will manage executive stakeholders, steer multiple initiatives using proven frameworks, and ensure alignment with client goals. You will uncover upsell and cross-sell opportunities, collaborating with Sales to expand and retain strategic accounts. You will monitor portfolios, identify risks early, and collaborate with internal teams to reduce churn. You will work in a fast-growing, purpose-driven scale-up that protects the people behind the data.

• flexible working hours
• choice of work location
• personal training budget
• health and family support
• autonomy and flat hierarchy
• dynamic, purpose-driven environment

• Lead customer onboarding and adoption through structured processes
• Manage partnerships and stakeholders, driving success and steering multiple initiatives
• Understand customer needs via insights and tailor solutions to maximize outcomes
• Develop account plans and identify upsell/cross-sell opportunities with Sales
• Build strategic partnerships by aligning client goals with company solutions
• Monitor portfolios, flag risks early, and create anti-churn strategies with internal teams

• Proven experience as a Customer Success Manager, Account Manager, or Management Consultant in a fast-paced SaaS environment
• Strong track record in executive-level meetings, stakeholder management, and delivering impactful presentations
• Genuine interest in Privacy, Information Security, and Compliance with willingness to learn
• Team-oriented, action-driven, customer-centric mindset
• Excellent communication skills; fluent in English, German is a strong plus

• customer-centric mindset
• stakeholder management
• collaboration
• SaaS
• account planning
• upselling and cross-selling strategies