Enterprise Customer Success Team Lead DACH

In this leadership role you will build and scale SoSafe’s Enterprise Customer Success in the DACH region. You’ll coach and develop a team of Enterprise CSMs, drive retention, expansion, and strategic account planning, and own executive relationships with top customers. The position sits at the intersection of Sales, Marketing, and Product, translating company goals into execution for high-value accounts. You’ll shape enterprise delivery, advocate for customers, and drive measurable impact in a fast-growing security awareness platform. This is a chance to create a strong CSM culture and influence the go-to-market in a dynamic, purpose-driven company.

• flexible hours
• 33 vacation days
• Open Up
• Corporate Discounts
• annual company off-site
• team events and local meet-ups mobileLearning & Development Allowance? (listed as Learning & Development Allowance)

• Lead and develop a team of Enterprise Customer Success Managers
• Own enterprise account strategy including risk management, expansion, and executive sponsorship programs
• Coach team in multi-stakeholder negotiations and renewal strategies for high-ARR contracts
• Engage with C-level and senior stakeholders to build relationships and manage escalations
• Communicate company vision and goals within the team and translate to account execution
• Collaborate with Sales, Marketing, and Partner leadership on go-to-market strategies
• Identify knowledge gaps and tooling improvements; enable scalable enterprise delivery
• Analyze account health and portfolio trends to inform risk mitigation and expansion
• Represent voice of enterprise customers to inform product, process, and GTM decisions
• Cultivate executive-level advocacy and case studies to turn accounts into brand champions

• 10+ years of Customer Success experience in a fast-growing B2B SaaS company with enterprise or strategic accounts
• 3+ years leading Enterprise Customer Success teams
• Proven ability to influence senior/C-level stakeholders
• Commercial acumen with ability to quantify ROI/value for large accounts
• Strong track record of retention and expansion in complex accounts
• Curious and able to uncover stakeholders’ goals and buying dynamics
• Resilient and solution-oriented in escalations and ambiguity
• Confident communicator and presenter with senior stakeholders
• Empathetic and people-oriented leadership style
• Willingness to travel ~30%
• Fluent in English and German
• Based in Cologne or Berlin with suitable commute

• relationship-building
• communication with senior stakeholders
• empathy
• ROI/value quantification for large accounts
• account health analysis and portfolio management
• multi-stakeholder negotiation and renewal strategy