Enterprise Engagement Team Lead (DACH)

Requirements

• 6–8+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• 1–2+ years of experience leading or mentoring others, with a strong ability to coach and develop high-performing teams
• Proven track record of owning customer outcomes and translating adoption and value realization into retention and expansion
• Experience navigating complex customer situations, including escalations and senior stakeholder management
• Strategic mindset combined with hands‑on execution and a strong sense of ownership
• Excellent communication and presentation skills, with the ability to engage senior stakeholders and executives
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual German, plus strong English skills

What the job involves

• As Team Lead, Enterprise Customer Engagement DACH (f/m/d) at Parloa, you lead and grow a high‑performing team of Enterprise Customer Engagement Managers.
• You are accountable for customer outcomes, team performance, and scalable impact across Parloa’s Enterprise segment
• You combine strategic customer leadership with people leadership: empowering your team to guide enterprise customers from implementation through adoption, optimization, and expansion — while continuously raising the bar on execution, collaboration, and customer value
• This is your opportunity to shape how Parloa scales customer engagement, develop future leaders, and help enterprise customers unlock long‑term business value through intelligent AI agents
• Lead and develop a team of Enterprise Engagement Managers — create trust, coach for impact, and empower your team to perform at their best
• Own and drive team KPIs across adoption, retention, expansion, and delivery excellence — ensuring outcomes are measurable and visible
• Act as an escalation and unblocker — support your team in navigating complex stakeholder situations, critical customer moments, and enterprise‑level challenges
• Support enterprise customers at a strategic level — engage in key accounts when needed as executive sponsor, advisor, or escalation point
• Unlock customer impact - create demonstrable customer value and ROI, navigating risks and unlocking expansion potential with the team
• Enable scalable execution — help define, refine, and operationalize processes, playbooks, and automation to support further team scaling
• Act as a transformation partner to customers — advise enterprise organizations through their AI‑driven CX journey with Parloa, helping them define a long‑term vision for their organization and presenting Parloa’s value narrative
• Partner cross‑functionally with Sales, PS, Product, Engineering, and Leadership to ensure smooth implementations, strong feedback loops, and customer‑first decision‑making