Enterprise Implementation Project Manager

Responsibilities

• Own the end-to-end project management of one of FamilyWell's largest, multi-state enterprise launches.
• Serve as the operational hub coordinating tasks across Partner Success, Clinical Operations, Product, and external partner teams across 10 workstreams to ensure timely completion of deliverables.
• Build and maintain master project plans, manage cross-functional dependencies, own status reporting and escalations, and drive internal accountability from kickoff through go-live.
• Transition into the primary relationship owner for the account after launch, leading quarterly reviews and monitoring performance.

Requirements

• At least 5 years of experience in multi-state healthcare implementation, enterprise account management, or healthcare operations.
• Demonstrated experience managing complex, multi-workstream projects in a healthcare setting.
• Successful track record of owning large, long-term client or partner relationships with measurable growth outcomes.
• Exceptional cross-functional project management and communication skills – comfortable owning a plan with many moving parts and stakeholders.
• Ability to move fluidly between operational execution and strategic relationship management.
• Proficiency with project management tools and CRM systems including Hubspot.
• Comfort operating with ambiguity and shifting priorities in a fast-moving startup.

Core Competencies

Demonstrates expertise in multi-state healthcare implementation and enterprise account management, with a strong focus on cross-functional project management and strategic relationship building. Proficient in managing complex projects and driving measurable growth outcomes in a fast-paced environment.