Epic Certified Willow Inpatient Analyst 5340180

Job Description

Epic Willow Inpatient Analyst serves as the subject matter expert (SME) for inpatient pharmacy workflows and configurations within the Epic EHR platform. The successful candidate brings Epic application management experience, with a strong track record in day-to-day operations, stakeholder engagement, and offshore team collaboration.

Key Responsibilities

• Serve as primary SME for Epic Willow Inpatient workflows and configurations
• Manage and prioritize daily support activities, ensuring timely incident and service request resolution per defined SLAs
• Monitor and resolve error queues, label/printer issues, and pharmacy automation interfaces
• Troubleshoot dispensing cabinet/robot interface issues, including ID mapping
• Perform root cause analysis and implement corrective actions
• Build and maintain inpatient pharmacy configurations within Epic
• Manage medication order sets, formulary setup, and dose checking rules
• Configure NDC billing builds, pharmacy charge maps, and 340B billing workflows
• Support medication builds including IV mixtures, compounding, and repackaging
• Manage medication loads (Medispan) and maintain formulary accuracy
• Develop and maintain BPA/OPA alert builds for clinical decision support and patient safety
• Support CPOE and pharmacy verification workflows
• Liaise with client stakeholders to align system capabilities with clinical and business needs
• Partner with pharmacists, pharmacy operations teams, nurses, and physicians to optimize workflows
• Coordinate with Accenture, vendor, and client contacts across all application activities
• Coordinate with offshore teams on task delegation, communication, and performance monitoring
• Participate in team meetings with updates on work status, risks, and resource needs
• Maintain system documentation including workflows, build specifications, and testing protocols
• Ensure compliance with HIPAA, data governance, medication safety standards, and security policies
• Develop and deliver end-user training materials and conduct training sessions
• Support system design, testing, and implementation for upgrades and enhancements

Basic Qualifications

• A minimum of three years of Epic application management and support with Inpatient Pharmacy operations and Willow Inpatient configuration
• Active Epic Willow Inpatient certification required
• High school diploma or GED

Preferred Qualifications

• Additional Epic certifications (Ambulatory, Home Infusion, Bugsy)
• Experience managing EHR support operations and meeting SLA requirements
• Prior offshore coordination experience preferred
• Healthcare IT consulting or large health system background preferred

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

We anticipate this job posting will be posted until 07/26/2026.

Role Location Annual Salary Range

• California $52.00 - $56.00
• Cleveland $52.00 - $56.00
• Colorado $52.00 - $56.00
• District of Columbia $52.00 - $56.00
• Illinois $52.00 - $56.00
• Maine $52.00 - $56.00
• Maryland $52.00 - $56.00
• Massachusetts $52.00 - $56.00
• Minnesota $52.00 - $56.00
• New York $52.00 - $56.00
• New Jersey $52.00 - $56.00
• Virginia $52.00 - $56.00
• Washington $52.00 - $56.00

Benefits

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture is an EEO and affirmative action employer for veterans and individuals with disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.