ERP Support Specialist (m/f/d)

Our Vision: We’re digitizing small and medium-sized businesses!

Since its founding in 1990, N+P Informationssysteme GmbH has been integrating IT systems across the value chain to create end-to-end solutions. As an experienced digital transformation partner, we discuss processes and digital strategies as equals. That’s why we focus on the digital transformation of the manufacturing and construction sectors within the SME market, bringing together process consultants with hands-on experience and IT experts within our teams. Our expertise in system integration enables us to connect existing IT systems with new solutions to create end-to-end IT landscapes. Upon request, we provide consulting, implementation, operation, and support all from a single source—including the IT infrastructure.

Meerane | Dresden

You’ll be the first point of contact when our customers run into issues with the APplus ERP system—and, through solution-oriented process consulting, you’ll ensure things are back up and running quickly. This means real problem-solving: You’ll dive deep into processes and systems, identify root causes, explain solutions clearly, and continuously learn along the way. You’ll never be on your own—you’ll join our existing support team and work closely with colleagues from application consulting and software development, with direct support from our software vendor. In this way, you’ll make a significant contribution to customer satisfaction and become an integral part of our ONE N+P team.

Your Responsibilities

• Supporting and advising our customers on all technical issues related to our ERP solution—via phone, Teams, and the ticket system
• Analyzing and resolving technical issues related to APplus, from troubleshooting to providing clear solutions
• Gathering customer requirements and jointly initiating new projects
• Working closely with our software development and consulting teams
• Further developing our internal knowledge base

Your Qualifications

• A completed vocational training program or degree in the IT field, or comparable professional experience in customer support with a technical focus
• Experience in technical support, ideally with ERP or PLM systems
• Enjoyment of clearly explaining complex issues and remaining calm and solution-oriented even when dealing with tricky inquiries
• Ability to work independently: You prioritize tasks on your own and maintain a clear overview even when handling multiple open tickets
• Very good German language skills
• Solid IT knowledge (e.g., Windows Server, Windows Client, reporting)
• Basic programming knowledge (e.g., HTML, Java, C#, XML) and experience working with databases

What you can expect:

At N+P, you’ll work in a stable, mid-sized environment with short decision-making paths and plenty of room to actively shape projects. You’ll be part of a stable team at a long-standing, successful, family-run company with around 200 employees.

• No superficial help desk—you’ll work on challenging ERP projects with real depth
• A stable, strong team: close collaboration with development and consulting—you’re never on your own
• Active involvement—your ideas for improving processes are welcome and will be implemented
• Structured onboarding with a personal mentor and an individualized training plan
• Professional and personal development that is actively encouraged
• Quick decision-making processes in a stable, family-run medium-sized company
• Benefits such as: bike leasing, modern work equipment, the option to work remotely, a company pension plan, and more

Do you want to help shape the future of medium-sized global market leaders?

Then join our team at our Meerane or Dresden location as soon as possible and apply using the online form. We look forward to receiving your complete application materials.

If you have any questions about your application or the advertised position, please feel free to contact:

Cynthia Markert-Michel

N+P Informationssysteme GmbH
An der Hohen Straße 1
08393 Meerane