Expand Sales Manager, North America

As Expand Sales Manager, North America, you will own and grow revenue from the existing client base by leading a post-sales Account Management team. You’ll drive renewals, account expansion, and long-term value while shaping a high-performance, commercially focused culture. Collaborating with Marketing, Partnerships, and Operations, you’ll translate data insights into retention and growth opportunities across the region. This role offers impact through strategic GTM input and scalable customer relationships at a global HR tech company.

• Flexible Time Off
• Parental Leave
• Health and Dental Insurance
• Retirement Savings + Employee Incentive Plan
• Equity
• Remote work options

• Lead the North American Account Management team to drive retention and expansion
• Coach Account Managers through 1:1s, reviews, and deal support
• Own renewal outcomes and overall customer revenue performance
• Drive structured account planning to deepen relationships and unlock growth
• Build and manage senior stakeholder relationships across key accounts
• Create a high-performance, commercially focused team culture
• Use data to identify churn risk, expansion signals, and trends
• Improve Sold-to-Invoice conversion and reduce friction post-Closed Won
• Ensure disciplined CRM usage and clear account ownership
• Partner with Marketing, Partnerships, and Operations to support customer growth
• Contribute to GTM strategy across retention, pricing, and expansion plays
• Support hiring, onboarding, and ongoing development of Account Managers
• Identify opportunities to use automation and AI to improve efficiency and customer insight

• Proven experience owning post-sale revenue, including renewals and account growth
• Experience leading and scaling Account Management or post-sale teams (5+ years)
• Strong commercial mindset with a focus on retention and growth
• Experience in EOR, global payroll, HR tech, or similar SaaS environments preferred
• Strong stakeholder management skills, internally and externally
• Data-driven with ability to identify risks and opportunities early
• Passionate about building and developing high-performing teams
• Comfortable operating in a fast-paced, evolving environment
• Travel up to 25%

• Stakeholder management
• Data-driven decision making
• Leadership and coaching
• CRM discipline and usage
• Data analysis and insights
• Automation and AI opportunities for efficiency