Experienced Consultant - Service Operations

Stellenbeschreibung:

Experienced Consultant - Service Operations

Who You’ll Work With Driving lasting impact and building long‑term capabilities with our clients is not easy work. You thrive in a high performance/high reward culture, doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we provide resources, mentorship, and opportunities to become a stronger leader faster than you ever thought possible. Your colleagues at all levels invest deeply in your development, just as they invest in delivering exceptional results for clients. Every day you’ll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

Continuous learning: Our learning and apprenticeship culture, backed by structured programs, helps you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast‑paced learning experience, owning your journey.
A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, upholding our unwavering commitment to ethics and integrity. We encourage diverse perspectives, which are critical in driving us toward the best possible outcomes.
Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. You’ll also have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
World‑class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well‑being for you and your family.

Your Impact

You will play an active role in problem‑solving for clients, including identifying issues, forming hypotheses, designing and conducting analyses, and synthesizing conclusions into recommendations.

You will shape clients’ digital agendas, create the next generation of operational models, and digitally transform end‑to‑end journeys using advanced analytics, robotics, and agile methodologies in service‑oriented industries. Additionally, you will assist client teams in developing strategies and technology roadmaps for implementing processes and operating systems that support applications connected to digital service operations.

You will also gain new skills and build on the strengths you bring to the firm. You will receive exceptional training, frequent coaching, and ongoing mentoring from colleagues and senior leaders on your teams.

You will be based in one of our European offices as part of our Operations Practice. The Operations Practice assists clients in solving complex operational challenges, blending strategic thinking with hands‑on practicality to develop and implement operational strategies that solve our clients’ most pressing problems.

The Service Operations service line helps clients create and execute service strategies that lead to competitive advantage, an improved customer experience, higher effectiveness and quality of work, and measurable bottom‑line impact.

The service areas we work in range from end‑customer services (e.g., call centers and field services) to internal back‑office operations (e.g., IT, HR, and Finance). In each area, we help clients enhance productivity and set them up for the future, often leading to longer‑term transformation of the operating model (including structures, processes, technology, and people).

Your application should be in English and include your CV and transcripts (high school, university, etc.), indicating all relevant grades.

Your Qualifications and Skills

A master’s degree and exceptional academic performance.
Broad experience in modern technologies (digital solutions) and robotics, preferably in banking, insurance, or software industry or from specialized consultancies (e.g., digital Service Operations, end‑to‑end process digitalization, lean/Six Sigma, and zero‑based budgeting).
A proven record of leadership in a work setting and/or through extracurricular activities.
Mobility and enthusiasm for taking on European assignments during the work week.
Exceptional analytical and quantitative problem‑solving skills.
The ability to communicate complex ideas effectively, both verbally and in writing, in English and the local office language.