Expert Customer Success Manager – Retail Media (all genders)

Stellenbeschreibung:

Act as a strategic consultant for our key fashion brand partners by translating campaign and performance data into actionable recommendations and long-term growth strategies
Serve as the go-to expert for our Retail Media platform, advising on topics such as attribution models, algorithms, KPIs, APIs, data exports, and new product features
Enable our Account Management teams through trainings, best practices, and ongoing knowledge sharing while supporting complex client workshops, performance reviews, and strategic business discussions
Create compelling presentations, business cases, and strategic narratives for annual business reviews, product launches, and executive-level customer meetings
Gather customer feedback and market insights to define product requirements in close collaboration with our Commercial Development team and help shape the future of our Retail Media offering
Drive the adoption of new products and features across our partner portfolio by ensuring a seamless rollout and effective customer enablement

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