Field Application Engineer – Industrial Automation, Robotics, Medical Devices

Responsibilities

• Be the face of QNX, acting as a liaison between customers and QNX R&D, Engineering Services, and Product Management teams
• Provide technical expertise and knowledge of QNX solutions to customers and prospects in both a pre-sale and post-sale capacity
• Support wider sales team in a technical and consultative manner including analyzing customer design requirements, offering feasibility/scope assessments to customer requests, and other activities as required
• Manage the customer’s technical requirements (through various support and engineering departments) from the development phase to the commercial release
• Build and maintain positive customer (technical staff) relations to encourage new development projects and appropriate upgrades
• Deliver pre-sales software development work (demos, benchmarking, high-level customer design assistance, initial environment set-up, on occasion may be asked to participate in select development relating to customer-specific needs, etc.)
• Prepare and present technical material to customers either on-site or virtual, and represent QNX at regional trade shows, speaking engagements, webinars or in concert with our large customers
• Develop, and maintain a technical knowledge base of competitive intelligence.
• Provide recommendations to Marketing and Sales on technical requirements to constantly improve and enhance customer experience
• Travel. Some travel to customer sites is expected (25-30%).

Qualifications

• Experience in interfacing between customers and engineering in both a commercial (sales) and technical capacity.
• Working experience in software sales, ideally in the embedded industries.
• Demonstrated software development, design and architecture experience with a focus on embedded system development, real-time programming, or similar low-level programming with C, Assembly, or C++
• Experience working in Linux development environments (QNX experience would be an asset but not essential).
• Industrial, Robotics or Medical segment vertical market experience
• Broad general knowledge of the high-tech and the embedded industry
• Thorough knowledge and ongoing awareness of current market concepts and practices
• General and strategic business management, creative and visionary planning, analysis and decision-making, effective leadership, communications and customer relations skills
• Strong and influential interpersonal and relationship-building skills
• Excellent communication skills with the ability to translate complex technical concepts into clear business value.
• Strong problem‑solving skills and the ability to remain calm and effective in high‑pressure customer situations.
• Bachelor's Degree in Computer Science, Electrical Engineering or similar, or equivalent meaningful experience.
• Technical experience in RTOS solutions from competitive providers such as Wind River, Green Hills, or similar vendors would be deemed an asset but not essential.
• Familiarity with functional safety standards (IEC 61508, ISO 13849, IEC 62304) is a strong asset.