Field Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Field Manager , you’ll be responsible for managing multiple services in Berlin (e.g. WirMobil, BVG Muva) using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

This role is also published as “Operative Leitung”.

What You’ll Do:

• Ensure operational excellence and an incredible customer experience
• Oversee our daily operations in Berlin, acting as the contact person for our driving personnel and our partners
• Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Respond to driver feedback and live customer issues
• Work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth

Who You Are:

• Informed by experience: You have 1-4 years of experience (including internships) to guide you. Please note we welcome all seniority levels. If you're excited about the role and the compensation meets your expectations, we encourage you to apply!
• Team-focused: You enjoy working in a team and have experience in taking responsibility for employees
• A self-starter: you take ownership of your work, are comfortable taking on a high level of responsibility, and able to adapt as conditions change
• Data-driven: you use metrics to make decisions and set priorities
• Empathetic and calm: you remain calm under stress and always find the right tone, whether in discussions with the management level of our partners or our drivers
• Hands-on and motivated: Willing to contribute on projects of all types. Experienced in managing projects with multiple stakeholders or locations is a plus
• Your German language skills are at least C1 level (fluent) and your English is at an advanced level
• A valid driver's license in Germany, class B is desirable (but not a must-have)

What We Offer:

• Joining a global employer with over 600 mobility deployments in 35+ countries
• Becoming part of a company that was awarded for its commitment to social good
• A Macbook as work laptop to enable you to have a smooth working day
• Membership at Urban Sports Club
• 30 vacation days a year
• An international team, who stands for social impact. Meet our team:
• Salary Range: €40,000 - 60,000 per year. Final salary will be determined by the candidate’s experience, knowledge, and skills.

Via is an equal opportunity employer.