Field Service Project Assistant – Customer Service, Service Operations

Stellenbeschreibung:

Serve as the direct customer interface and capture requests and requirements
Plan work assignments at data center locations across Bavaria
Coordinate short-term and long-term schedules with all stakeholders
Organise and document unplanned service calls within the 24/7/365 team
Work closely with on-site technicians and coordinate solution-oriented responses to unforeseen situations
Forward material requirements to Purchasing and ensure material availability at the assignment location
Coordinate quotations for additional work and manage incoming orders
Prepare, review, and file service reports for construction and maintenance assignments
Review delivery notes, acceptance reports, and supporting documentation
Prepare assignment-related data as the basis for invoicing

Requirements

Reside in the Nuremberg area / Nuremberg metropolitan region
Commercial or technical training
Experience in coordination or administrative case handling
Experience in a corporate environment or working with major customers
Highly structured and conscientious approach to work
Enjoy collaborating with technicians as equals
Willingness to learn and interest in new topics
Good written and spoken English skills
Confident user of MS Office and ERP tools
Strong communication skills and reliability
Genuine motivation derived from consistently satisfied customers
Experience in Technical Service / Field Service is an advantage
Knowledge of construction or IT project environments is an advantage

Core Competencies

Demonstrates strong coordination and administrative skills in managing customer requests and service assignments, with a focus on effective communication and collaboration in technical environments. Proficient in utilizing MS Office and ERP tools to support operational efficiency and customer satisfaction.

Highest-signal resume keywords