Field Service Technician, Coffee and Espresso Equipment

Responsibilities

• Serve as the primary technical liaison for the assigned territory, supporting service-related sales initiatives and customer escalations.
• Provide technical training and re-education to distributor partners and field teams on equipment capabilities, maintenance, and troubleshooting.
• Monitor and improve key performance metrics such as first‑time fix rate, asset uptime, and service response time.
• Conduct site visits for installations, demos, and escalated service issues to ensure customer satisfaction and operational excellence.
• Collaborate with Account Managers and Distributor Managers to identify service gaps and implement corrective actions.
• Manage spare parts inventory and ensure compliance with standard operating procedures and safety protocols.
• Support the rollout of new equipment and technical programs in the field.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in technical services, field operations, or service-related sales roles.
• Strong understanding of commercial equipment maintenance and troubleshooting.
• Proven ability to work independently and manage a territory with minimal supervision.
• Excellent communication and interpersonal skills; ability to influence without authority.
• Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Willingness to travel within the assigned territory.
• Experience working with distributor networks or in a B2B service environment.
• Ability to analyze service data and translate insights into actionable improvements.
• Customer‑first mindset with a proactive approach to problem‑solving.