Field Service Warranty Coordinator (m/w/d)

Job Description

It’s not just about your career… or your job title… it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Whether it’s for each other or our customers, we put always People First.

Responsibilities

You'll collaborate closely with customers during the warranty phase, serving as their primary point of contact. Internally, you'll coordinate with cross‑functional teams including Field Service, Quality, Project Management, Sales, and Operations across the DACH region.

You’ll ensure smooth warranty execution and on‑time exits while maintaining high customer satisfaction through proactive issue resolution. By analyzing field incidents and quality data, you'll drive continuous improvements that enhance product reliability. Your coordination of warranty projects and retrofits will directly impact operational excellence and safety compliance across customer sites.

What will your typical day look like?

• Coordinate and manage warranty execution to meet contractual requirements and ensure on‑time warranty exit
• Act as the main interface to customers during the warranty phase; visit customer sites and address issues proactively
• Manage defects and NCRs, including first‑level root cause analysis and follow‑up with Quality and Project teams
• Track, analyze, and report field incidents, KPIs, reliability, and quality data
• Support and coordinate warranty projects and retrofits in the DACH region (planning, materials, documentation, readiness)
• Ensure effective communication and escalation within Wabtec (Field Service, Quality, PM, Sales, OPS)
• Monitor consignment stock and coordinate inventory adjustments with back office
• Coordinate field service teams on‑site and ensure technician readiness and qualifications
• Support continuous improvement, customer satisfaction, and safety compliance at all times

Qualifications

What do we want to know about you?

• Engineering qualification
• Proven experience in warranty management or technical engineering, ideally in the rail industry
• Experience working directly with customers and in field‑based environments
• Strong ability to analyse technical issues and communicate them clearly (written and verbal)
• Able to work independently with minimal supervision in a matrix organization
• Collaborative, reliable, and aligned with key values: Safety, Customer Focus, Excellence, Teamwork
• Willingness to travel within the DACH region (70%+)
• Valid driving licence
• Fluency in German and English
• Please apply with an English CV only, thank you

Additional Information

Legal authorization to work in the European Union is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Willingness to travel within the DACH region (70%+). Valid driving licence. Fluency in German and English.

Please apply with an English CV only, thank you.

Equal Opportunity Statement

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.