Field Services Coordinator - EMEA

Berlin, Germany - Germany; Dublin, Ireland - Ireland; Ferrara, Italy - Italy; Lisbon, Portugal - Portugal; Warsaw, Poland - Poland

Who we are:

Geotab® is a global leader in IoT and connected transportation, certified “Great Place to Work™.” We help businesses grow, improve safety, and promote sustainability by providing web‑based analytics and a marketplace of third‑party solutions that automate operations and support fleet optimization.

Who you are:

Geotab is seeking a Field Services Coordinator (Remote) who will orchestrate installation projects and support our geographically dispersed European operations during a critical customer migration period. If you love technology, are a self‑driven professional, and enjoy working across multiple countries, we would love to hear from you.

What you'll do:

As a Field Services Coordinator (Hybrid) you will work with a team of installation specialists to oversee Geotab installation programs, managing projects from single vehicle installations to multi‑thousand‑vehicle deployments for commercial and government clients across Europe. Your responsibilities will include collaborating with sales, internal installers, accounting, and third‑party vendors to ensure on‑time, on‑budget delivery that meets our technical standards.

Success requires strong organizational skills, the ability to adapt under rapidly changing priorities, and exceptional customer service. Excellent verbal and written communication in English and proficiency in Salesforce and Google Suite are essential.

How you'll make an impact:

• Manage installation projects of various sizes and complexities and ensure deliverables meet customer requirements.
• Award projects to internal and/or third‑party installers; set timeline expectations and ensure they are met.
• Work with customers, sales professionals and installers to understand and price installation requirements, deliver on time, and maintain company standards.
• Act as a liaison between the customer and installer, resolving issues, escalating as necessary.
• Ensure installers receive clear instructions and the Field Services department price list and tools.
• Troubleshoot field challenges and coordinate escalation.
• Maintain the installer network database.
• Review and approve invoices and installation reports, ensuring charges align with company expectations.
• Resolve incorrect invoices with installers.
• Coordinate payment with installers and support accounting for customer billing of on‑site services.
• Confirm installation reports are received by customers and installers.
• Prepare periodic Field Services status reports.
• Support Geotab global strategic initiatives.

What you'll bring to this role:

• This is a 12‑month contract position.
• 1–3 years of experience managing third‑party contractors, troubleshooting technical issues, and using Salesforce.
• Professional fluency in English is mandatory. Fluency in Polish, Portuguese, or French is a significant advantage.
• AA/AS or equivalent education/experience in business administration, industrial management, or a related field.
• Technical aptitude with flexibility to adapt to daily changes in system processes and technology demands.
• High accuracy, meticulous attention to detail, and proven analytical decision‑making skills.
• Highly organized, self‑sufficient and able to work independently in a distributed environment while remaining calm under pressure.
• Local candidates may operate on a hybrid model (2 days per week in the office). Remote work is considered for candidates based in any European location outside an office hub.