Field Services Director – Industrial

Responsibilities

• Establish yourself as a subject matter expert by developing and managing resource capacity and utilization in alignment with commercial team and S&OP demand process inputs.
• Implement Daily management strategies to essential responsibilities.
• Lead project support sourcing activities with a team of sourcing professionals focused on Field Services Activities.
• Manage overall Ind’l Field Service org budget including cost and hours liquidation, as well as Sourcing budget deflationary and cost predictability strategies.
• Create and manage the development of the staffing plan for upcoming Outage seasons aligned to the S&OP process.
• Coordinate GE, affiliate and vendor resources to achieve staffing plans that ensure success of outages.
• Develop software solutions in concert with GE Digital/IT to improve the staffing process and drive simplification.
• Resolve Field Services staffing-related Non-Conformance Reports (NCR) and implement solutions.
• Develop and maintain and update resource utilization metrics.
• Maintain supply and demand projections to ensure adequate staffing levels to meet customer commitments.
• Run “what if” scenarios for emergent and changing needs.
• Manage a team of direct reports that includes Field Engineering, Technical specialist, and resource management staff.
• Own standard monthly operating rhythms with matrixed region resource teams and with Service Line leader ... covering resource management performance / metrics.
• Develop and manage resource capacity and utilization in alignment with commercial team and S&OP demand process inputs.
• Develop strategies and processes to recruit, train, retain, and develop TFAs in the Industrial business.
• Prioritize resource allocation decisions between business segments during peak fulfillment cycles.
• Drive process standardization across global tooling footprint, including kitting processes, rate structure, key metrics and KPI’s.
• Set strong culture in Field Services organization that prioritizes People Leadership, empowerment, and employee growth and development.

Requirements

• Bachelor’s degree from an accredited university or college in Operations, Engineering, Management or related field (Or a High School Diploma / GED with a minimum of 7 years of Field / Operations experience, in Power Generation installation or maintenance)
• 10+ years of combined experience in project management, operations, field services, engineering, or other related fields
• 5+ years of experience in Energy Services industry
• Ability to travel regularly (25%)