Field Technical Services Representative

Responsibilities

• Ensure customer satisfaction through building meaningful relationships with customers and mill personnel.
• Represent all of Twin Rivers' paper markets (publishing, label, packaging, and technical).
• Collect, analyze, and define field problems as well as help drive the internal and external resolution.
• Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns.
• Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills.
• Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner.
• Generate reports to communicate and build a database of customer feedback and knowledge.
• Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.

Requirements

• Bachelor’s Degree in a technical field or equivalent in experience.
• 10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making.
• Ability to travel frequently (50% - 75%) to customers and mills.
• Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy).
• Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision).
• Self-starter with good organizational and planning skills.
• Good written presentation skills with the ability to communicate effectively throughout the Twin Rivers organization, customers, and suppliers.
• Must possess strong attention to detail and have good problem-solving abilities.

Core Competencies

Demonstrates expertise in paper manufacturing processes and customer relationship management, with a strong ability to analyze and resolve technical issues while ensuring adherence to quality standards. Proficient in utilizing analytical software and MS Office to generate reports and communicate effectively across various stakeholders.