Fire Suppression Systems Expert (f/m/d) Technical Support EMEA - Inklusiver Job

Are you ready to make a real impact as a Fire Suppression Systems Expert? Join us to drive innovation, provide expert support to our customers, and shape the future of fire safety solutions across the EMEA region! What we offer you Attractive remuneration package 30 leave days and a variety of flexible working models that allow time off for yourself and your family Share matching programs to become a shareholder of Siemens AG Continuous Learning: Benefit from specialized training and daily challenges to keep your expert knowledge up-to-date Innovative Environment: Be part of a team that values innovation and continuous improvement Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here . The individual benefits are subject to regulatory, contractual, or corporate conditions. You'll make an impact by You provide expert technical support and manage escalations for complex fire suppression systems across the EMEA region, ensuring swift and effective resolution of technical issues Building on this, you consult customers and partners in pre-sales phases, design tailored solutions, and support the preparation of technical proposals Subsequently, you oversee complaint and quality management processes, conduct root cause analyses, and collaborate closely with engineering and quality teams to drive continuous improvement Additionally, you deliver technical training and knowledge transfer to internal and external stakeholders, strengthening expertise within the organization Finally, you support the commissioning of suppression systems on-site and offer strategic guidance throughout project execution to secure customer satisfaction and project success This is how you'll win us over Education: You hold a Master's degree with initial relevant experience or a Bachelor's degree with several years of professional experience in engineering; alternatively, you have completed a technical vocational training with further qualification as a technician and extensive expertise plus long-term experience Experience & Skills: Many years of experience in fire suppression. Ideally combined with additional experience in fire protection and/or fire safety systems In-depth knowledge of inert gas, CO₂, and water suppression systems as well as relevant fire protection standards (EN, ISO, VdS, LPCB, NFPA) Proven expertise in technical support, pre-sales consulting, commissioning, complaint management, and stakeholder training in an international environment Ways of working: You demonstrate strong analytical and troubleshooting skills, a customer-oriented mindset, and excellent communication and consulting abilities Languages: You are fluent in German and English You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you! At Siemens, we believe that feeling valued and included is the foundation for doing great work. That's why we aim to create an inclusive workplace where everyone feels a sense of belonging, and where individual perspectives and experiences are celebrated. Our commitment to fairness and respect extends to every applicant. As an equal opportunity employer , we welcome applications from individuals of all backgrounds and particularly encourage applications from persons with disabilities. About us Are you ready to transform the everyday? At Siemens Smart Infrastructure Buildings, we are tackling the challenge of making buildings smarter, safer, and more sustainable. Join our team to develop innovative solutions in building automation, fire protection, and security. Here, you can apply your expertise to create sustainable, cutting-edge products that shape the future for our customers. Transform the everyday with us! You can find more information about the department and its products here . - if you would like to find out more about jobs & careers at Siemens. FAQ - if you need further information on the application process.