Fire Suppression Systems Expert (f/m/d) Technical Support EMEA

In this role you will provide expert technical support for complex fire suppression systems across the EMEA region and guide customers through escalations and pre‑sales activities. You will design tailored solutions, support technical proposals, and collaborate with engineering and quality teams to drive improvements. You will also train stakeholders, oversee on-site commissioning, and provide strategic guidance throughout project execution. The position sits within Siemens Smart Infrastructure and focuses on safe, innovative fire protection for international customers. You will work closely with cross‑functional teams to deliver reliable, high‑quality outcomes that enhance customer value.

• attractive remuneration package
• 30 leave days
• flexible working models
• share matching programs
• continuous learning
• innovative environment

• Provide expert technical support and manage escalations for complex fire suppression systems across the EMEA region
• Consult customers and partners in pre-sales phases and design tailored solutions
• Support preparation of technical proposals and coordinate with stakeholders
• Oversee complaint and quality management processes and perform root cause analyses
• Collaborate with engineering and quality teams to drive continuous improvement
• Deliver technical training and knowledge transfer to internal and external stakeholders
• Support commissioning of suppression systems on-site and guide project execution to ensure customer satisfaction

• Master’s degree in engineering with initial relevant experience, or Bachelor’s degree with several years of professional engineering experience; or technical vocational training with technician qualification and extensive expertise
• Many years of experience in fire suppression; additional experience in fire protection or fire safety systems
• In-depth knowledge of inert gas, CO₂, and water suppression systems and relevant standards (EN, ISO, VdS, LPCB, NFPA)
• Proven expertise in technical support, pre-sales consulting, commissioning, complaint management, and stakeholder training in an international environment
• Strong analytical and troubleshooting skills, customer-oriented mindset, and excellent communication and consulting abilities
• Fluency in German and English

• analytical thinking
• troubleshooting
• customer-oriented mindset
• in-depth knowledge of inert gas, CO₂, and water suppression systems
• familiarity with fire protection standards EN, ISO, VdS, LPCB, NFPA
• experience in technical support, pre-sales, commissioning, and quality/complaint management