First-Level Support / Help Desk Representative (m/f/d)

As one of the world's leading providers of eyewear, vision aids, and recreational optics, Eschenbach Optik has always focused on improving people's quality of life and joy through optical products. At the company's headquarters in Nuremberg, approximately 300 dedicated employees with the highest level of expertise are committed to doing just that. Eschenbach offers products that combine the best possible design and functionality with cutting-edge technology, thereby setting new standards in the optical industry. We are currently seeking a First-Level Support / Help Desk Representative (m/f/d) Your responsibilities: Receiving and prioritizing support requests via phone, email, chat, and the ticket system Initial troubleshooting and resolving simple issues, or escalating them to second-level support Providing user support for standard applications and IT infrastructure (PCs, operating systems, MS Office applications, peripherals) Documenting issues, solutions, and status updates Support for the setup, configuration, and deployment of end-user systems Performing resets, password management, and access rights management in accordance with security policies Escalation of complex incidents to specialized departments and tracking of resolutions Monitoring of Service Level Agreements (SLAs) and reporting on key performance indicators Preparation of statistics and presentations Operations General administrative tasks Your Profile: You have completed technical or business training or hold a comparable qualification Ideally, you already have professional experience in IT support or help desk work You have basic knowledge of Windows and macOS operating systems, Microsoft 365, Active Directory, and networking concepts You work in a structured and independent manner, possess strong analytical skills, and can handle multiple tasks simultaneously You have a keen interest in technological innovations You have a good command of German and English We offer: Company pension plan Modern offices Employee discounts Flexible work hours Bike leasing Eschenbach Card You can expect a varied role as part of a great team. xiummaj We look forward to receiving your detailed application (cover letter, resume, transcripts, certificates, etc.) stating your salary expectations and your earliest possible start date, preferably via our online tool. Your contact: Altina Shala Erhöhen Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie die vollständige Stellenbeschreibung lesen und sich umgehend bewerben. Human Resources Email: Eschenbach Optik GmbH Fürther Straße 252 D-90429 Nuremberg