Front Office Manager

Your Job

Front Office Manager (m/f/d) at Best Western Plus Hotel Fellbach-Stuttgart, starting immediately.

Full-time

Position is full-time.

Job Description

• Organization, management, and supervision of all employees working in the reception area (schedules).
• Monitoring compliance with the House Rules.
• Compliance with labor laws and other legal regulations.
• Serving as a role model in interactions with guests and in handling guest complaints.
• Understanding and carrying out shift procedures.
• Ensuring a harmonious, friendly work environment.
• Expertise that extends beyond the hotel, enabling staff to respond competently to guests' questions and concerns.
• Monitoring of reservations and reservation status; no‑shows; cancellations; and accounts receivable, as well as the analysis of these data.
• Preparation of the Daily Report and Pickup.
• Monitoring the cash registers and daily operations.
• Performing all duties required of a department head as part of normal business operations.

What we offer

• Flexible working hours: a 5‑day workweek, scheduled breaks, and digital time tracking with overtime compensation.
• Health benefits: after the probationary period, eligible for company health insurance that covers your family.
• Employee benefits: Best Western employee rate, attractive rates on overnight stays at Best Western hotels worldwide, and other benefits.
• Training: access to the Best Western Academy and professional development opportunities.
• Work‑Life‑Balance: predictable free time thanks to transparent scheduling.
• Other benefits: employee meals, free parking, excellent public transportation access right to the hotel’s doorstep, electric vehicle charging station, and a supportive collaborative work environment.

What you bring

• Enjoyment and fun in interacting with people.
• A willingness to go the extra mile for our guests and the team.
• A cheerful, warm, and professional demeanor.
• Flexibility, a willingness to help, understanding, and the ability to take criticism—so that we can move forward together.
• Strong communication skills in German and English.
• Experience with the Sihot hotel management system (PMS) (cloud‑based) is preferred.
• The ability to work independently.

Lead with heart and a big‑picture perspective? Become a full‑time Front Desk Manager (m/f/d) and help us shape the future of the hospitality industry.

Surrounded by lush green spaces, our 4‑star Best Western Plus Hotel Fellbach‑Stuttgart, with its 149 rooms, is the largest hotel in Fellbach—the city of wine and conferences. Located right next to the Schwabenlandhalle and featuring five conference rooms of our own, we are your ideal business and conference hotel. Excellent access to public transportation via the U1 light rail, which stops right in front of the hotel, ensures a stress‑free arrival. With this service, our guests can reach downtown Stuttgart in just 20 minutes. Ample parking is available both in our outdoor parking lot and in the adjacent underground garage, which also features an electric vehicle charging station.

Contact information:

• Germany:
• Austria:
• Switzerland:
• Luxembourg:

Working hours:

• Mon‑Fri: 8 a.m. – 8 p.m.
• Sa: 9 a.m. – 1 p.m.