Front Office Manager

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** LUME Boutique Hotel Autograph Collection, Neckarstrasse 7-13, Frankfurt, Hessen, Germany, 60329
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type**
Management
**Additional Information:**
This hotel is owned and operated by an independent franchisee, LUME Hospitality GmbH. The franchisee is a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
For you, there are no problemsu2014only solutions? Do you love taking ownership of our guests' well-being? Do you embrace personalized requests with passion and always keep a smile on your lips? Can you stay calm and focused in fast-paced situations? If so, we think youu2019ll fit right into our team.
As an independent boutique hotel, LUME is part of the Autograph Collection within Marriottu2019s international portfolio. Our signature style is an extraordinary design concept defined by exciting contrasts: classic elegance paired with contemporary lightness. Here, luxury means uncomplicated comfort rather than rigid etiquette.
Mirroring the contrast between historic villas and glass skyscrapers, our team is a vibrant mix of creative thinkers, organizational masters, and analytical minds. To us, LUME is a place of mutual support and motivation, where we share laughs and feel at home.
Your responsibilities:
- Ensure the smooth operation of the front desk, overseeing all daily
responsibilities.
- Manage, evaluate, and finalize team rosters and schedules.
- Handle table reservations for our dining venues.
- Anticipate and address guest requests and resolve complaints with grace
and efficiency.
- Coordinate bespoke concierge services.
- Manage the daily cash desk responsibly, ensuring meticulous cash control
and audits.
- Issue invoices and handle billing inquiries.
- Maintain and update guest and client profiles with high attention to detail.
- Facilitate seamless communication and coordination with other departments.
- Uphold and continuously elevate our premium quality standards.
- Onboard and mentor new team members and trainees.
- Participate in department head meetings.
Your profile:
- Hospitality background: Ideally, a completed vocational training in
hotel management and front office experience.
- Host mentality: A warm personality with a deep passion for guest service.
- Communication: Exceptional interpersonal and communication skills.
- Skills: Excellent organizational abilities and a creative approach to
problem-solving.
- Appearance: A highly professional presence and outstanding etiquette.
- Systems: First experience with OPERA is an advantage, along with basic
knowledge of online booking channels and standard software
What we offer:
- A healthy work-life balance: Benefit from a 38.75-hour workweek
and a structured, transparent system for tracking and compensating overtime.
- Financial rewards: Enjoy additional payouts for vacation (Urlaubsgeld)
and Christmas (Weihnachtsgeld) bonuses.
- Culinary perks: Savor freshly prepared daily meals in our dedicated team
restaurant.
- Global travel benefits: Exclusive employee rates for you and your favorite travel
buddy across the global Marriott network.
- Fine dining discounts: A 50% discount for you and up to four fellow foodies at Le
Petit Royal Frankfurt and the French Bento Bar.
- Lifestyle rewards: Access to a wide range of corporate benefits
spanning fashion, lifestyle, travel, home living, and exclusive events.
- Growth and development: Nurture your career with tailored internal training
and personal growth opportunities.
- A culture of feedback: Stay connected through regular performance reviews,
team surveys, and real-time instant feedback.
- Commuter support: A 20% partial reimbursement on your public transport tickets
- Wardrobe service: Professional, complimentary dry cleaning for your work attire.
Would you like to become part of our boutique team? Then apply and send us your application documents. We look forward to hearing from you!
_This company is an equal opportunity employer._
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.
**Be**
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**begin**
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**become**
the best version of you.