Front Office Supervisor – Parental Leave Replacement

Stellenbeschreibung:

Coordinate and ensure smooth front-office operations
Welcome and assist guests in a professional and friendly manner
Handle special guest requests and challenges effectively
Manage complaints and guest claims
Monitor the daily booking status and initiate appropriate measures as needed
Complete and review daily front-office tasks in accordance with the shift checklist
Support day-to-day front-office operations during morning and evening shifts
Identify training needs and conduct briefings and on-the-job training
Serve as Manager on Duty
Ensure compliance with the franchise partner’s standards

Requirements

Professional experience in a similar role
Willingness to support day-to-day front-office operations during morning and evening shifts
Ability to coordinate and ensure smooth front-office operations
Professional and friendly approach to guests
Ability to handle special guest requests and challenges
Experience in, or ability to perform, complaint and guest-claim management
Ability to monitor the daily booking status and initiate appropriate measures as needed
Willingness to complete and review daily front-office tasks in accordance with the shift checklist
Ability to identify training needs and conduct on-the-job briefings and training
Willingness to serve as Manager on Duty
Ensure compliance with the franchise partner’s standards
Relevant training and/or experience serves as the foundation for career development

Core Competencies

Demonstrates strong capabilities in managing front-office operations, ensuring guest satisfaction, and compliance with franchise standards. Proficient in training staff and handling guest requests and complaints effectively.