Front Office Support SME, Assistance Vice President

Make Tomorrow Happen. Advance your career at State Street.

Job Description

The State Street Global Delivery team is looking for a professional with Investment Management Operations and Investment Accounting experience who is passionate about working in an energized environment.

The successful candidate will manage day‑to‑day activity for clients as part of the Front Office Support Team, support strategic client onboarding, and act as a subject‑matter expert and escalation point. They will manage client SLAs and internal deadlines, ensuring timely trade execution, and provide analytical support for change requests related to our operating model.

Responsibilities

You will be acting as the primary contact point for the client's Front Office team, triaging issues, ensuring they are resolved, and calling upon internal teams as necessary. Using CRIMS and strong communication skills, you will provide technical support to clients requiring assistance with front office systems.

• Take ownership of BAU issues across the Front and Middle office to resolution, engaging teams as needed to maintain accuracy of Clients’ Order Management Systems (OMS) and Middle Office IBOR record‑keeping systems.
• Lead and manage the investigation and resolution of queries, bringing them together from a client support perspective.
• Collaborate with other teams to share approaches, develop best practices and improve team capabilities both pre and post client migration.
• Interact with clients regionally and globally as needed; participate in weekly and monthly service review meetings.
• Manage the documentation of new or updated operation controls and procedures.
• Track client feedback/requests and incorporate them in the FOS roadmap; help standardise strategic solutions and best practices across clients for economies of scale.
• Act as a resource taking a leadership role in transformation and growth initiatives.

Required Skills

• Strong Front Office expertise; experience with Charles River (CRD) and Middle Office IBOR record‑keeping systems.
• 10+ years of Investment Management operational support experience.
• Strong written and verbal communication skills.
• Excellent client‑facing and presentation skills.
• Motivated and team‑oriented, able to handle multiple tasks in an energising environment.
• Capable of adapting and leading through change.
• Proficient with Microsoft Office, SQL coding and accounting platforms.

Education & Preferred Qualifications

• Relevant degree in Economics or similar field.
• 10+ years of Investment Management operational experience.

Additional Requirements

• Knowledge of additional European languages such as German or Dutch will be considered a plus.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.