IT Service Manager (gn) full-time / part-time (hybrid)

IT Service Manager (gn) – full‑time / part‑time (hybrid)

Your job at DKV Mobility? As part of a leading European B2B platform for on‑the‑road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

Responsibilities

• You take ownership of IT service management in line with ITIL principles and ensure the effective implementation of IT governance for the company‑wide risk assessment platform.
• You develop and maintain service catalogs, SLAs, KPIs, and process documentation while overseeing the monitoring and operation of key applications and services, including Azure, Azure Functions, Azure ML, and Snowflake.
• You manage and optimise relationships with external data providers, support the definition and procurement of new services, and contribute to the selection of new service providers.
• You lead the resolution of IT incidents and coordinate the rapid restoration of business operations by efficiently directing activities across application and infrastructure service delivery teams.
• You collaborate closely with development teams, external partners, and other stakeholders to coordinate IT‑related process improvements and system enhancements.
• You support IT projects throughout the implementation, testing, and rollout phases and ensure a seamless transition into day‑to‑day operations.
• You evaluate emerging technologies and alternative solutions and provide recommendations to meet evolving business requirements and drive continuous improvement.
• You play a key role in ensuring the stability, efficiency, and future development of the overall platform and service landscape.

Qualifications

• You bring several years of experience in IT service management or the operation of complex, business‑critical applications.
• You have a strong understanding of ITIL and IT service management, particularly in Incident, Problem, Change, and Service Level Management, as well as experience in implementing IT governance frameworks.
• You possess extensive knowledge of the Microsoft Azure platform, including Azure Functions and Azure ML, as well as Snowflake, and have hands‑on experience operating and monitoring cloud‑based data platforms.
• You have experience managing service providers and external data suppliers, including SLA management, KPI tracking, and conducting service reviews.
• You remain calm and effective in critical situations and have proven experience managing IT incidents and driving rapid, sustainable resolution of issues.
• You demonstrate strong stakeholder management and collaboration skills, enabling you to work effectively with business functions, service providers, and technical teams.
• You are characterised by a structured, solution‑oriented, and self‑driven working style and consistently deliver reliable results.

Equal Employment Opportunity

We are an equal‑opportunity employer. All applicants, regardless of age, gender, origin, sexual identity, or orientation, are encouraged to apply. Severely disabled applicants will be given preference if equally qualified. This position can be full‑time or part‑time (min. 30 h/week). Many of our employees work part‑time or in flexible working models – please discuss the flexibility you need during the application process.

Benefits

We offer comprehensive company health management, flexible working hours, family‑friendly working models, a balanced mix of onsite and home‑office, and support for leasing an e‑bike through our partner Jobrad. We also provide a modern learning environment that is accessible from any location or at any time.

Contact

For more information, please contact Cristina Moraru via .