Functional Lead – Sales Operations

Responsibilities

• Define platform strategy and multi-year roadmap priorities aligned to business and commercial goals
• Lead discovery efforts to understand business needs, pain points, and future-state requirements
• Develop high-level business requirements and process design recommendations
• Partner with cross-functional teams to shape solution concepts and support decision-making
• Prioritize platform enhancements and improvement opportunities based on business value and impact
• Support governance forums and provide recommendations on platform direction, scope, and sequencing
• Monitor adoption, user feedback, and process performance to identify opportunities for improvement
• Actively monitor the platform vendor roadmap
• Drive platform adoption – determine if gaps are due to a process design issue, a training gap, or a leadership engagement issue

Requirements

• Bachelor’s degree or equivalent experience
• Strong experience supporting Commercial Operations, Sales, Process Excellence or a related field
• Strong experience with CRM (NEX) systems
• Ability to develop business requirements, map processes, and translate business needs into system solutions
• Experience working with cross-functional stakeholders across business and technical teams

Hard Skills

• business requirements development
• process design
• process mapping
• solution concepts
• platform enhancements
• user feedback analysis
• process performance monitoring
• vendor roadmap management

Soft Skills

• leadership
• cross-functional collaboration
• decision-making
• strategic planning
• problem-solving

Certifications & Qualifications

• Bachelor’s degree

Industry Keywords

• Commercial Operations
• Sales
• Process Excellence

Tools & Technologies

• CRM systems
• NEX