General Manager – Lending Transformation, Product Delivery

Responsibilities

• Set direction and deliver outcomes
• Translate enterprise and Personal Banking priorities into a clear Tribe strategy, roadmap, and measurable outcomes
• Align stakeholders and squads to deliver against quarterly OKRs and strategic priorities
• Lead complex, multi-disciplinary delivery across lending and protection products and services
• Own customer, business, and risk outcomes
• Drive exceptional customer experiences across lending and protection journeys, continuously optimising processes and outcomes
• Balance commercial performance with strong risk management within ASB’s risk appetite
• Embed effective governance, transparency, and compliance across all Tribe activities
• Enable through data, technology, and performance
• Lead the development and optimisation of technology services and platforms within the Tribe
• Partner closely with Technology and Data & Analytics to deliver scalable, resilient, and customer-focused solutions driven by compliance requirements
• Use data and insights to inform decision making, improve flow, and uplift delivery performance
• Lead the Tribe and business performance
• Own financial performance, including budget, funding, and commercial outcomes
• Drive continuous improvement in delivery performance, leveraging PACE practices to enhance flow, quality, and velocity
• Provide clear reporting and visibility of performance through robust governance forums
• Build leadership, culture, and capability
• Lead and inspire a high-performing, inclusive Tribe, fostering a culture of ownership, collaboration, and continuous improvement
• Invest in talent development across the Tribe and broader PACE community

Requirements

• Deep experience in lending product (Home/Personal or Business)
• Strong commercial acumen, with the ability to make strategic trade-offs that deliver value
• Proven senior leadership experience across large teams in financial services or similarly complex, regulated environments
• Deep experience leading large, cross-functional product teams and transformation programs
• A strong understanding of risk, compliance, and governance frameworks
• A data-led mindset, using insights to influence decisions and improve performance
• Exceptional stakeholder leadership, with experience engaging at Executive level
• A passion for developing leaders and building high-performing teams

Demonstrates expertise in leading cross-functional teams within financial services, focusing on lending products and risk management while driving exceptional customer experiences and continuous improvement through data-driven decision making.