German-speaking Client Manager

Overview

We are seeking an experienced and highly skilled Client Manager with a strong background in the insurance industry to support our Japanese corporate clients operating in Germany. This position requires deep insurance expertise, excellent communication skills in both English and German, and the ability to work cross-functionally with internal teams.

TYPE : full time, permanent

SALARY : TBD

LOCATION : Germany (remote, any location in Germany)

HOURS : Monday to Friday, 9:00-17:00

VISA SUPPORT : No

ELIGIBLE APPLICANTS : (X) NOT eligible: Student visa, Working holiday, Graduate, Requiring visa sponsorship

Responsibilities

• Act as the primary point of contact for Japanese corporate clients based in Germany
• Liaise with internal departments (underwriting, claims, compliance, etc.) to coordinate client service
• Provide expert advice and guidance on insurance products and solutions tailored to client needs
• Ensure timely and accurate responses to client inquiries in line with Japanese business etiquette
• Build and maintain strong, trust-based relationships with both clients and internal stakeholders
• Proactively manage client accounts, identify risks, and offer strategic solutions
• Stay informed about insurance industry trends and regulatory updates in Germany and the EU

Qualifications

• 5+ years of client management experience in the insurance industry, ideally at an insurance company except life insurance
• Strong understanding of commercial insurance products and services
• Fluent German and professional English skills (written and spoken)
• Deep understanding of business culture and communication style suitable for Japanese clients
• Ability to work independently and take initiative as an immediate contributor
• Excellent interpersonal, organisational, and client-facing skills
• High responsiveness, attention to detail, and service-oriented mindset

Notes

All applicants must have the unlimited right to work in Germany without future visa sponsorship.

When contacting us, please include the job reference number (e.g. Ref: SF46747) at the top of your message.

If your application is successful, you will be contacted within two business days.

We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.